Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the notarization services provided by Fuzzy Pinnacle ("we," "our," or "us"). By engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding with any notarial services.

Fuzzy Pinnacle is a professional notary public service operating in accordance with UK law and regulations. Our services are subject to the legal requirements and professional standards governing notaries public in the United Kingdom.

2. Services Provided

2.1 Notarial Services

We provide the following notarial services:

• Document notarization and authentication
• Apostille services for international use
• Certification of true copies
• Witnessing of signatures and legal documents
• Mobile notary services
• Digital document services
• Legal consultation regarding notarial requirements

2.2 Service Limitations

Our services are limited to notarial acts within our legal authority. We do not provide legal advice beyond the scope of notarial services, and we recommend consulting with a qualified solicitor for complex legal matters.

3. Client Obligations

3.1 Identity Verification

You must provide valid, government-issued identification and appear in person before the notary unless alternative arrangements have been specifically agreed upon. Acceptable forms of identification include:

• Current passport
• Current driving licence
• National identity card
• Other government-issued photo identification as approved by the notary

3.2 Document Requirements

You must provide:

• Original documents (unless certified copies are specifically requested)
• Complete and properly prepared documents
• All supporting documentation as requested
• Accurate information regarding the intended use of notarized documents

3.3 Truthfulness and Accuracy

You warrant that all information provided is true, accurate, and complete. You acknowledge that providing false information to a notary public may constitute a criminal offence under UK law.

4. Fees and Payment

4.1 Service Fees

Our fees are as published on our website or as quoted in writing. Fees may vary based on:

• Type and complexity of service
• Number of documents
• Urgency of service required
• Location for mobile services
• Time and day of service

4.2 Payment Terms

Payment is due upon completion of services unless alternative arrangements have been agreed in writing. We accept payment by:

• Cash
• Credit/debit cards
• Bank transfer
• Company cheque (with prior arrangement)

4.3 Cancellation and Refunds

Cancellations must be made at least 24 hours in advance for standard appointments or 48 hours for mobile services. Late cancellations may incur charges. Refunds will be considered on a case-by-case basis, particularly where services cannot be completed due to circumstances beyond your control.

5. Liability and Insurance

5.1 Professional Insurance

We maintain professional indemnity insurance as required by law and professional standards. Details of our insurance coverage are available upon request.

5.2 Limitation of Liability

Our liability is limited to the direct costs of re-performing the notarial service or refunding the fees paid, except where liability cannot be excluded by law. We are not liable for:

• Consequential or indirect losses
• Loss of profit or business opportunities
• Delays caused by third parties
• Rejection of documents by receiving authorities due to factors beyond our control

5.3 Client Responsibility

You are responsible for ensuring that notarized documents meet the specific requirements of the receiving jurisdiction or organization. We recommend verifying requirements with the relevant authorities before proceeding with notarization.

6. Confidentiality and Data Protection

6.1 Professional Confidentiality

We maintain strict confidentiality regarding all client matters in accordance with professional notarial standards and legal requirements.

6.2 Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

6.3 Record Keeping

We are legally required to maintain records of notarial acts for specified periods as required by law and professional regulations.

7. Appointment and Service Delivery

7.1 Appointment Scheduling

Appointments should be scheduled in advance through our website, phone, or email. We will confirm appointments and provide necessary instructions.

7.2 Punctuality

Please arrive promptly for your appointment. Late arrivals may result in rescheduling, particularly where subsequent appointments are affected.

7.3 Mobile Services

For mobile services, we require:

• A suitable, private location for conducting notarial acts
• Adequate lighting and table space
• Parking availability or compensation for parking charges
• Access to the location at the agreed time

8. Dispute Resolution

8.1 Complaints Procedure

If you have a complaint about our services, please contact us in writing with full details. We will investigate and respond within 14 business days.

8.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

8.3 Alternative Dispute Resolution

Where appropriate, we may suggest mediation or arbitration as alternatives to court proceedings for resolving disputes.

9. Professional Standards and Regulations

9.1 Regulatory Compliance

Our services are provided in accordance with:

• The Legal Services Act 2007
• The Commissioners for Oaths Act 1889
• Relevant professional notarial standards and guidelines
• Anti-money laundering regulations
• Data protection legislation

9.2 Professional Obligations

As notaries public, we have specific professional obligations that may require us to:

• Refuse to perform notarial acts in certain circumstances
• Report suspected illegal activities
• Maintain specific records and documentation
• Comply with professional conduct rules

10. Force Majeure

We are not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or restrictions
• Public health emergencies
• Transportation disruptions
• Technology failures

11. Intellectual Property

All intellectual property rights in our website, materials, and proprietary processes remain our property. You may not reproduce, distribute, or use our materials without written permission.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Amendments

We may update these Terms from time to time. Updated Terms will be posted on our website with the effective date. Continued use of our services after updates constitutes acceptance of the revised Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy and any written service agreements, constitute the entire agreement between you and Fuzzy Pinnacle regarding our services.

15. Contact Information

For questions about these Terms or our services, please contact us:

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.