Privacy Policy

1. Introduction

Fuzzy Pinnacle ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our notarization services or visit our website.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all personal data we process about you.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, nationality, passport/ID numbers
• Contact Information: Address, telephone numbers, email addresses
• Document Information: Details of documents requiring notarization
• Financial Information: Payment details and transaction records
• Technical Information: IP address, browser type, device information when using our website

2.2 Special Categories of Data

In some circumstances, we may process special categories of personal data (such as information about your health) only where necessary for the provision of our services and with your explicit consent or where otherwise permitted by law.

2.3 How We Collect Information

We collect information:

• Directly from you when you contact us or use our services
• From documents you provide for notarization
• Automatically through our website using cookies and similar technologies
• From third parties where necessary to verify your identity

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing notarization and related services
• Verifying your identity and the authenticity of documents
• Maintaining records as required by law
• Processing payments and managing accounts

3.2 Legal Compliance

• Complying with legal and regulatory obligations
• Maintaining notarial records as required by law
• Responding to legal requests and court orders
• Preventing fraud and money laundering

3.3 Communication

• Responding to your enquiries and providing customer support
• Sending service-related communications
• Providing updates about our services (with your consent)

3.4 Website Improvement

• Improving our website functionality and user experience
• Analyzing website usage and performance
• Ensuring website security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of our services
• Legal Obligation: Compliance with legal and regulatory requirements
• Legitimate Interest: For our business operations, fraud prevention, and service improvement
• Consent: Where you have given specific consent (e.g., for marketing communications)

5. Data Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

• IT service providers and website hosting companies
• Payment processing companies
• Professional advisors (solicitors, accountants, auditors)

5.2 Legal Requirements

• Government authorities and regulatory bodies when required by law
• Law enforcement agencies when legally obligated
• Courts and legal representatives in legal proceedings

5.3 Business Transfers

In the event of a business sale, merger, or acquisition, your personal data may be transferred to the new entity, subject to appropriate safeguards.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data storage and transmission
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Notarial Records: As required by law (typically 7-10 years)
• Financial Records: 6 years from the end of the financial year
• Marketing Consents: Until withdrawn or 2 years of inactivity
• Website Analytics: Up to 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

8.1 Access Rights

You have the right to request access to your personal data and information about how we process it.

8.2 Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Erasure

You may request deletion of your personal data in certain circumstances, subject to legal retention requirements.

8.4 Restriction

You can request restriction of processing in certain circumstances.

8.5 Portability

You have the right to receive your personal data in a structured format and transfer it to another controller.

8.6 Objection

You can object to processing based on legitimate interests or for direct marketing purposes.

8.7 Withdrawal of Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the details provided below.

9. Cookies and Website Technologies

Our website uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information about our use of cookies.

10. International Transfers

We primarily process data within the UK. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the supervisory authority if you believe your personal data has been processed unlawfully. In the UK, the supervisory authority is:

15. Professional Obligations

As notaries public, we are subject to specific professional obligations regarding confidentiality and record-keeping. These obligations may require us to retain certain information beyond the periods specified in this policy, and may limit our ability to delete or modify certain records.

Our professional obligations are regulated by relevant notarial authorities and legal requirements governing the notarial profession in the United Kingdom.